Order cancellation

If your order has been placed, it can no longer be canceled. If you need to make a change in product color or size, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be changed. So please place your orders carefully.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one for following reasons but you must have to contact us within 7 days of delivery. We believe that 7 days are enough to know if you are satisfied with the product or not so any refund request after 7 days of delivery will not be considered.

If you did not receive the product within the guaranteed time then you can request a refund or a reshipment. If you received the wrong item you can request a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. You are not eligible for the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of luxeshopi (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of luxeshopi.com
  • You are requesting a refund after 7 days of delivery.

* If you haven’t received product then you can submit refund requests after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page.

*If you have a problem with the quality of the product then you need to contact us within 7 days after the delivery. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us within 6 hours and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.